Frequent questions
· What are the payment methods?
Payments can be made with all major cards, Apple Pay, Shop Pay, Google Pay, bank transfer, or Bizum. We comply with all security protocols.
IMPORTANT: When you choose Bizum or bank transfer, once you place your order, we will contact you within 24 hours via WhatsApp at the number you entered in your purchase details, so we can provide you with the details and help you complete the payment correctly.
· Where will I receive my purchase?
Your purchase will be delivered to the address you provide when completing your shipping information in your order.
IMPORTANT: If you wish to change your address, you must inform us via WhatsApp before shipping.
· What do I do if my order arrived damaged?
At Artwood, we take care of every detail . Before shipping your order, we inspect each piece and package it with great care so it arrives in perfect condition. However, we understand that unexpected events can occur during shipping. If your order has arrived damaged, don't worry, you must send us photos of the damage via WhatsApp. and the packaging. This way we can see what happened and provide you with a prompt solution.
IMPORTANT: The claim must be made within 24 hours of receiving the package, NO EXCEPTION.
We want your experience with us to be as beautiful as what we create for you!
· Where do you ship to?
We ship to all of Spain (mainland, the Balearic Islands, the Canary Islands, Ceuta, and Melilla), as well as to some European Union countries (Portugal, Italy, France, Germany, and the Czech Republic). You can find the shipping cost upon checkout.
· What is the delivery time?
At Artwood, each order is created with dedication, by hand, and especially for you.
Therefore, the artisanal manufacturing process takes approximately 15 business days . This timeframe may vary; it is not exact because sometimes, with great effort, we manage to ship it before the indicated time. Throughout the entire process of your order, we will send you updates via WhatsApp (during manufacturing - when it's ready - when it's shipped).
Running out of time? If you need your order by a specific date, please contact us. If possible, we can prioritize your order so it arrives on the date you need it.
· Can I cancel, return, or exchange my purchase?
It is important to know before purchasing that since these are 100% CUSTOMIZED products, cancellations, exchanges, or returns are not allowed.
If there's an error in your order, you'll know before it's shipped (we'll send a photo of the result once it's ready). If the error was our fault, we'll resolve it at no additional cost. If the error was yours and you need to make changes, the cost will be assessed based on the modification.
· I made a purchase. How do I check its status?
Once you've made your purchase, we'll contact you via WhatsApp at the number you entered in your details when you purchased. We'll send you all important notifications so you're up to date on the status of your order.
Didn't find the answer you were looking for?
Write to us on WhatsApp and we'll respond as soon as possible during our business hours: Monday to Saturday, 10:00 a.m. to 7:00 p.m.
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https://wa.me/34657589985